If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 72 hour window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund. Refunds will only be given if you are still not satisfied after the second cleaning.
Absolutely! All of our cleaners must pass a full criminal background check before joining the Hop2Mop Housekeeping team. In addition, only about 10% of the people that apply end up working for Hop2Mop. We work hard make sure that only the best cleaners show up to your home.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
We guarantee that you will be satisfied by the results of your clean. If you are not happy, feel free to let us know within 48 hours and we will improve upon our service by sending a cleaner back for free to finish the job.
Yes. All of our Hop2Mop housekeepers go through a detailed nationwide background check on all applicants. This is the last step in our pre-screening process.
If something goes wrong during your appointment, and your cleaner is unable to resolve the issue, contact us directly, and we will work with you to resolve the issue as quickly as possible. That’s our promise to you!
We only accept credit or debit cards for bookings. There will be a hold placed on your card 48 hours prior to your cleaning. Therefore, your account will reflect a pending transaction, but you will not be charged until after the cleaning has been completed.
When you schedule cleaning services with Hop2Mop Housekeeping, we’ll give you an arrival window of 2 hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.
If we arrive to your home and determine there is excessive dirt, dust, or organization required, we will add an additional $60 heavy duty fee to your booking on top of the original deep cleaning extra.
We do charge a pet fee of $30. The pet fee covers cleaning of pet fur, food, and stains/spots created by your pet. It also covers changing our vacuum filters after your cleaning as to not affect other customers with allergies.
However, we do not perform cleanings in homes with pet/animal waste, insects, biohazards, mold, etc. If we arrive to your home and determine these things exist, your appointment will be cancelled with a $100 cancellation fee.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
If we arrive to your home and determine you need additional services or a different type of service, we will notify you right away and discuss your options and pricing. We will update your booking accordingly.
To book your first cleaning appointment, click on https://hop2mop.com/book/ and enter your contact information, the date, time and frequency of the cleaning you desire, and any extra cleaning services that you would like.
You can also give us a call and we can book your appointment over the phone. Please call us at (202) 883-4497.
You can log into your account at Hop2Mop Login
Log into your account at Hop2Mop Login and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at Hop2Mop Login
Log into your account at Hop2Mop Login and update your card on file. Your new card will automatically be noted as your default card.
You can submit a password change request on the customer login page at Hop2Mop Login
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Hop2Mop services the D.C., Maryland, and Virginia metropolitan areas. If you are outside of that area, we may be able to service you on a case by case basis. Contact us by email, phone, or chat to inquire about whether we can service your area.
Sure Thing! We offer a number of add-on services (ex. inside the refrigerator, laundry, cleaning inside the oven, etc) in which you can select during your time of booking.
Also, we include a “special instructions” section on our booking form. Feel free to provide additional information there as well.
Click here to see our https://hop2mop.com/book/ and learn more about our add-on services:
Our standard clean is a light clean that covers all of the important areas of the home. This clean is perfect if we clean your house regularly. We also offer a deep clean which is a very thorough clean which is recommended if your home hasn’t been cleaned professionally in the last 3 months. To see what’s included in the standard clean, please check out our cleaning checklist here: https://hop2mop.com/services-checklist/
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link Hop2Mop Login
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.