Preparing Your Home for Cleaning: A Guide for Customers
Thank you for choosing Hop2Mop Housekeeping! To ensure a smooth and efficient cleaning experience, we recommend following these guidelines to prepare your home before our arrival:
Before your cleaning:
*Do ensure you booked the right service for your needs. Our staff is more than happy to go above and beyond to ensure your satisfaction. However, not booking the correct services could increase your price and time allocated to the booking which could potentially throw our schedule off for the day. Should you decline booking the correct services, our work is not guaranteed. *
- Decluttering:
-Do tidy up any personal items, toys, and clutter from floors, counters, and furniture.
-Do remove any piles of clothes, toys or other items that will hinder your cleaning team.
-Do consider adding organization hours to your booking. * Having to organize before starting to clean will make your appointment extend beyond the booked time.*
-Do put away valuables and items of sentimental value to ensure they are safe.
-Do move any large furniture you want us to clean under or behind. Our staff is not permitted to move furniture to prevent accidents and/or hurting themselves.
-Do remove any excessive trash from the premises before the cleaning team arrives. We cannot remove trash beyond 2 large kitchen bags.
- Surfaces:
-Do clear off countertops, tables, and desks of items such as dishes, papers, etc.
- Laundry:
-Do gather and place any dirty laundry in designated hampers or laundry baskets.
-Do leave clean sheets on the bed, if you would like us to change your linens.
- Bathrooms:
-Do flush your toilets prior to your cleaning teams arriving.
-Do remove personal items from countertops, showers, and tubs.
-Do place any dirty towels or linens in the laundry basket.
- Pets:
-Do secure pets in a safe area where they will be comfortable during the cleaning.
-Do add the Pet Fee to your booking if your pet sheds and/or has left behind stains.
-Do inform us of any special instructions or areas to avoid due to pets.
- Special Instructions:
-Do let us know of any specific areas or items that require special attention.
–Do Inform us of any allergies or sensitivities to cleaning products.
- Entry Access:
-Do ensure that we have easy access to your home. If you have a security system, please provide necessary instructions.
What to expect during the clean…
We only hire caring workers who have the right to work in the United States. All of our professional housecleaners are required to undergo a comprehensive background check before joining our team. They have a passion for cleaning and always want to make you happy. Please respect and treat your cleaning team as you would a dear friend.
If you’re home when our cleaning professionals arrive, that’s great. Our team will happily work around you, allowing you to carry out your normal activities. If you’re not home, our team will dust, vacuum, and scrub while you’re out going about your day.
Please ensure you do not have any other vendors or contractors working in the home at the time of service. We will have to reschedule if there are contractors in the way of our cleaning.
If you have any additional requests during your cleaning, please contact management immediately at 202-883-4497. We’d be happy to discuss your needs, pricing, and relay to the team before they’re finished.
Please refrain from requesting additional tasks from the cleaning team without management approval.
Please inform the cleaning team of where to dispose of trash. We will remove up to 2 large kitchen bags of trash. Anything beyond 2 bags is considered excessive and the responsibility of the customer
Our crews complete work Mondays through Saturdays from 8 a.m. to 6 p.m. We arrive with industry-leading cleaning supplies, equipment, and a smile, ready to deliver an amazing clean.
Because no two homes are the same, cleaning thoroughly sometimes means staying a little longer than usual to give a home some extra attention. Our teams spend the time needed to provide you with the best possible results.
What to expect after our housecleaning service…
After the initial visit, we will follow up, asking for your candid feedback on the service.
If you ever want to update your service, we’d be happy to make the adjustments on your account, and those changes will be reflected in our team’s work on their next visit.
If we don’t meet your expectations, we’ll come back and fulfill our guarantee. Just notify us within 72 hours about any issue at all, including any oversight or misunderstanding regarding the execution of your cleaning plan and we will schedule a reclean.
If something is damaged during the course of a cleaning, we’ll make every effort to repair or, when necessary, replace the damaged item.
Thank you for taking the time to prepare your home for our cleaning service. Your cooperation helps us provide you with the best possible cleaning experience. If you have any questions or need further assistance, please don’t hesitate to contact us.
We look forward to making your home shine!
Warm regards,
Hop2Mop Housekeeping
As always, feel free to call, text or email us Monday-Saturday, 8-6pm at [email protected] or 202-883-4497.